Kenkoup

Frequently Asked Questions

Products

KenkoUp® Fucoidan Complex is designed to strengthen immunity and support overall wellness for its users. It contains two highly concentrated Fucoidan from Okinawa mozuku and Hokkaido ganiashi, Okinawa-grown agaricus mushroom, and the so called “longevity herb” Okinawa Chomeiso. KenkoUp® Fucoidan Complex is formulated by a research team at the University of the Ryukyus exclusively for KenkoUp® Fucoidan Complex.

In general, we recommend 2 to 4 capsules a day, and divide the intake into daytime and nighttime. If you have any health concerns and would like to consult with our specialist, please feel free to email us at Info@KenkoUp.com. Talk with your doctor before taking this or any other health supplement.

Results vary from person to person due to various reasons, but in general our products deliver results within 30-60 days. Our products work because above all else, we focus on absorption. You can use the best ingredients in the world, but if they’re not extracted, blended and delivered in the right way, they won’t have much effect.

The average supplement can be up to 50% fillers, bulking gents, sweeteners, excipients, flavorings and colorings, making it cheaper for the manufacturer to produce. Our formula is 95% active ingredients and free from harmful fillers, bulking agents and excipients.

The formula of KenkoUp® Fucoidan Complex is plant-based. If you have any specific questions about the ingredients and how it works, please email us at info@KenkoUp.com.

Though our product is a food-based dietary supplement, we recommend that you check with your physician before starting any new supplements, particularly if you are taking any prescription medications.

Our product is best to be stored in the original packaging under cool, dry conditions at regular room temperature.

Shipping & Orders

US

Orders are shipped Monday–Friday (excluding holidays). All standard shipments require 1~2 business days to process and up to 2~5 business days to arrive. All Express shipping requires 1~2 business days to process and between 2-3 business days to arrive.

International

International orders are shipped Monday–Friday (excluding holidays) by Express. All International Express shipping requires 10~14 business days to arrive. Please note there may be delays due to any customs inspections.

As soon as your order ships, you will receive an email from us which will include your tracking information. If you are having trouble finding it, just drop us an email.

US

We ship domestic orders using FedEx or USPS Priority Mail with a verified tracking number for online tracking and delivery confirmation.

International

We ship international orders using USPS Express Mail or other couriers with a verified tracking number for online tracking and delivery confirmation.

If customers have preferred couriers, please feel free to email your inquiry to info@KenkoUp.com before placing your order.

Please contact at info@KenkoUp.com as soon as possible to make any changes to your order. Depending on the status of your order, we may not be able to make any amendments, but we will try our best!

If you would like to return any product, please contact us within sixty (60) days of your order, indicating the original order invoice number. Please note that any opened products may not be returned. Once we receive the product back, we will issue a refund.

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.

Refunds will reach your account usually within 5-10 business days depending on your bank provider.